Thursday, March 1, 2012

AT&T, You Suck

This Wired item is why my latest AT&T contract is my last (plus the fact that I had to spend ~14 hours on the phone with "tech help" to fix my warrantied phone). AT&T Adjusts Data-Throttling Policy in Response to Customer Complaints

Here’s how AT&T’s new policy works, according to the carrier’s updated support pages:

If you have a smartphone that works on our 3G or 4G network and still have an unlimited data plan,

  • You’ll receive a text message when your usage approaches 3GB in one billing cycle.
  • Each time you use 3GB or more in a billing cycle, your data speeds will be reduced for the rest of that billing cycle and then go back to normal.
  • The next time you exceed that usage level, your speeds will be reduced without another text message reminder.
  • If you have a 4G LTE smartphone and still have an unlimited data plan, the same process applies at 5GB of data usage, instead of 3GB.

You’ll still be able to use as much data as you want. That won’t change. Only your data throughput speed will change if you use 3GB or more in one billing cycle on a 3G or 4G smartphone or 5GB or more on a 4G LTE smartphone.

Wired reached out to AT&T to determine the degree to which user speeds will be reduced under the new throttling plan, but the carrier hasn’t yet responded.

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